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Total customer service
the ultimate weapon
By Davidow, William H. & Uttal, Bro
- ISBN
- 978-0-06016-180-4
- Publisher
- New York : Harper & Row, c1989.
REVIEWS
Library Journal
Reviewed on September 1, 1989
Poor performance is becoming more of the norm in today's business environment. This book, to be serialized in the Harvard Business Review , examines this "service crisis'' and offers explanations as to why it has developed and how organizations can change it. Six basi...Log In or Sign Up to Read More
