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Library Journal
Reviewed on July 15, 2008
Both ostensibly about leadership, these titles differ in tone and focus. Baker (CEO, Educational Broadcasting Corporation) and O'Malley (senior business editor, Yale Univ. Press) emphasize developing a "constellation of behaviors" that could best be described as kindness, while The PITA Principle offers an extended metaphor comparing Pain In The Ass (PITA) employees to actual sandwiches (the soggy, the crusty, etc.) and lists methods for working with such challenging subordinates and colleagues. Baker and O'Malley deny that being kind means a good manager must be a pushover, suggesting instead that offering clear expectations...Log In or Sign Up to Read More